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Support Optimization

Services CRM Solutions Support Optimization

Certified cloud experts at Grazitti help support organizations leverage the power of Salesforce Service Cloud to provide a high-performance customer support setup that can help save millions. With our many years of experience, we deliver cost-effective and quality Service Cloud solutions.

David SkybergDavid SkybergProduct Manager, Ping Identity
Right from start the Grazitti team gave us the confidence that we do not need to have a plan B. Once things started rolling – they were able to accommodate a number of requirements that were made by the operating teams within the timeframe.
Anton Chiang Anton Chiang Senior Manager, Community & Support Programs, Centrify
Thank you for your hard work and dedication in helping us launch our new community! The new community looks great, and I am very happy with the partnership and support Grazitti has provided for this project. I’ve been in the online community management business for almost a decade now, and it is rare to come across a developer partner with your holistic understandings of community management best practices, design, user experience and platform capabilities. Your team has been extremely responsive and capable, and we couldn’t ask for a better business partner!
Patricia Lughezzani Patricia Lughezzani VP, Customer Support Marketo Inc.
Grazitti and Marketo Support have successfully partnered to rollout rich functionality and support Portal. Beyond core development skills to implement business functionally in SFDC Service Cloud and Customer Community, the Grazitti team has been a valued contributor to recommend technology such as Solr text search, workflow optimizations, and web creative design.

Some of Our Work

Centrify

Centrify

Advanced Salesforce development & management for increased return on Salesforce investment

glassdoor

glassdoor

Built a custom, interactive help portal with advanced KnowledgeBase Skinning in Salesforce

Ping Identity

Ping Identity

Advanced, custom Salesforce Community & custom Salesforce development solutions delivered within challenging timeframes

Marketo

Marketo

Integrated Jive community with Salesforce Service Cloud for improved customer support at reduced support costs

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Services CRM Solutions Support Optimization