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Migrating from Support Portals to Communities

Salesforce launched online communities in Summer’13 release to help companies become customer-centric. Since then, many companies like Marketo, Alteryx and Ping...

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10 Best Practices to Increase Customer Support ROI with an Effective Knowledge Base (Part 2)

Continuing from the previous post on best practices, here are five more- 6. Re-Purpose Content If you have a piece of content and it resonates well with your...

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10 Best Practices to Increase Customer Support ROI with an Effective Knowledge Base (Part 1)

As per Forrester, "By building a knowledge base (KB) for your support team, you can increase the agent efficiency by 30% and witness 40% average dip in the overall...

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thumb Grazitti Announces Exhibitor Sponsorship of Dreamforce 2014

Chandigarh, India - (September 1, 2014) – Grazitti, today announced it will be an exhibitor sponso…

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thumb Grazitti One of the Top Authors In Lithium Community

Chandigarh, India (August 13, 2014) - Grazitti Interactive today announced that it has been named…

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thumb Grazitti Launches the First Calendar App- ZakCalendar for Salesforce1

Chandigarh, India - (July 15, 2014) – Grazitti Interactive, a certified Salesforce ISV partner, to…

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thumb Responsive Design Kit

"Embrace Responsive Design or get stuck in the silos." This is complete designer kit for Responsive design - you will find templates, too…

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thumb Handling Action Events using Webdriver

Selenium Webdriver is a tool for creating automation scripts of web application. Webdriver makes direct calls to browser using each browser’…

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thumb Automating Different Input Fields Using Selenium Webdriver

Input fields like textboxes, radio buttons, and check boxes are present in almost all web applications and automating them is the most impor…

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thumb Deploying & Scaling Apttus to Optimize Sales Cloud for Alteryx

Alteryx was working with a baseline version of Apttus that they had setup in 3 months. However, they required out-of-the-box integrations within a very tight timeframe. We had alre…

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thumb Ping Identity Customer Community Success Story

Ping Identity (PI) was using Service Cloud and had a basic version of the Q&A setup on their website. They were looking at complete revamp at within a very short timeframe. Grazitt…

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thumb Cloudwords Demand Generation Success Story

Cloudwords had just started and needed to dive into the market with maximum impact. To achieve this, it required a high quality database to reach the customers in the first-go and…

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