Grazitti’s Custom Agentforce Solutions: Elevating Your Salesforce Experience

Agentforce is the name on everyone’s lips, the shiny innovation promising smarter, autonomous customer engagement. 

Yet, with every revolutionary tool comes a moment of hesitation: “Can this evolve with me and cater to my specific needs?” 

It’s a valid question—we’re all looking for solutions that fit like a glove, not just another tool on the shelf.

This is where Grazitti’s custom AI solutions come in.

This blog post explores how Agentforce’s AI-driven autonomy changes the game and how Grazitti’s custom solutions are the ultimate key to maximizing Agentforce’s impact.

Agentforce: The AI Assistant Redefining Customer Engagement

Salesforce Agentforce introduces AI agents that operate autonomously to refine workflows, enhance interactions, and grow your business.

Why Agentforce Stands Out

Agentforce redefines CRM by being your strategic partner in achieving next-level business success.

• Effortless Efficiency: Think of it as a team member who handles the mundane—automating repetitive tasks so your human workforce can focus on strategy.
• Always-On Support: It’s the assistant that never sleeps, working 24/7 across all your customer touchpoints.
• Tailored Growth: Whether scaling for seasonal demand or global expansion, Agentforce grows with you.
• Unforgettable Experiences: With AI predicting needs and crafting personalized responses, customers feel truly valued.

Agentforce in Action

Leading brands are already transforming with Agentforce:

• • Wiley saw a 40% boost in case resolutions, even during peak times.
  • OpenTable delivered seamless, high-touch support to both restaurants and diners.
  • Saks Fifth Avenue is reimagining luxury with hyper-personalized experiences.

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Customizing Agentforce: The Key to Unlocking Limitless Potential

Agentforce is undeniably powerful—a blend of AI and automation that promises streamlined operations, elevated customer engagement, and 24/7 availability. But in a world where every business operates uniquely, even a platform as advanced as Agentforce can only go so far without personalization.

Here’s the reality: Out-of-the-box solutions can feel like a race car stuck in first gear. The raw potential is there, but to reach top performance, you need a finely tuned machine.

• Generic Features Limit Potential: Agentforce’s standard setup delivers broad capabilities but may lack the precision needed to meet the complexities of your specific industry or workflow.
• Operational Complexities Demand Adaptation: Businesses today operate in intricate ecosystems that require solutions to adapt—not the other way around. A rigid platform can quickly turn into a bottleneck.
• Customer Expectations Keep Growing: Automation is powerful, but without tailored responses and predictive insights, it risks coming across as impersonal—something customers no longer tolerate.

Introducing Grazitti’s Custom Solutions for Agentforce: The Force Multiplier

True impact begins when Agentforce is customized to think, act, and adapt to the unique pulse of your business. 

Customization is the secret ingredient that transforms a powerful tool into an indispensable partner. Without it, you’re only tapping into a fraction of Agentforce’s true potential—like using a Ferrari on a dirt road when it could be zooming on a race track.

At Grazitti, we’ve spent over a decade perfecting the art of tailoring Salesforce solutions to meet the ever-changing demands of businesses.

We know that a one-size-fits-all approach doesn’t cut it in today’s fast-paced world. Every business is unique, and so are its challenges. 

As Salesforce pushes the boundaries of innovation, we’ve been right there, building custom solutions that elevate Salesforce, and now, Agentforce experience. 

Our bespoke enhancements empower Agentforce to evolve alongside your business, helping you make smarter decisions, optimize workflows, and craft a customer experience that’s as unique as you are. 

For us at Grazitti, customization isn’t just a tweak—it’s the secret sauce to unlocking Agentforce’s full potential and driving extraordinary results for your business.

Let’s introduce you to our custom Agentforce solution for all!

Our Innovations to Supercharge Salesforce Agentforce:

AI Solution for Sales Agents 

At Grazitti, we understand that the success of any business relies on how efficiently teams can manage their workflows and engage with customers. That’s why we’ve developed a custom SFDC AI console that integrates AI and Agentforce to enhance the sales journey. This console is designed to help sales teams automate routine tasks, improve efficiency, and provide intelligent assistance within the Salesforce environment. Our two custom solutions to enhance sales operations with AI are-

1. Meeting Evaluator

To streamline the process of managing sales meetings and opportunities, we built the Meeting Evaluator. This feature automatically generates opportunities from Zoom and MS Teams meetings, instantly creating records in Salesforce and eliminating manual data entry. It uses Generative AI to create call summaries, provide key participant details, and highlight action items.

• • Why We Built It: Sales teams are often overwhelmed with the need to keep track of leads, opportunities, and action items from meetings. This tool, enables businesses to instantly capture essential meeting insights and ensure important follow-ups don’t slip through the cracks.

Key Features:

• Automated Opportunity Creation: Automatically create opportunities in Salesforce after meetings.
• Instant Call Summarization: AI-generated summaries of Zoom and MS Teams meetings.
• Participant and Duration Details: Quick view of meeting details.
• Action Items Display: List all follow-up actions post-meeting.

2. SKU Manager

Managing products efficiently is a key part of driving sales, and we built the SKU Manager to make this process seamless. This feature helps sales teams clean up outdated products, remove duplicates, and find cross-sell and upsell opportunities. By harnessing AI, the SKU Manager recommends products to drive higher sales and helps keep your product catalog clean and relevant.

• Why We Built It: As product catalogs grow, keeping them organized and optimized for sales becomes a challenge. This solution ensures sales teams spend less time managing redundant products and more time selling.

Key Features:

• Product Management: Archive, delete, or merge outdated products to streamline product offerings.
• Real-Time Reports: Generate detailed reports on product cleanup and product performance.
• Product Recommendations: AI-powered suggestions for cross-sell and upsell opportunities.

Custom Agentforce Solution for Service Cloud

Agentforce for Service Agents

Sinergify, our flagship Jira-Salesforce Connector, bridges the gap between service tickets in Salesforce and technical issues in Jira, enabling seamless integration of Core Operations and Service Desk teams on a single platform. With Agentforce, we enhance the automation capabilities, ensuring smooth interactions between Salesforce and Jira while retaining the same configurations for optimal efficiency.

Key Features:

• Create Jira from Salesforce: Automatically generate Jira issues directly from Salesforce with pre-filled data using AI logic, streamlining issue creation.
• Link Jira and Salesforce Cases: Use AI-enhanced contextual search to link existing Jira issues to Salesforce cases based on case subjects, simplifying case management.
• Automated Comment Updates: Automatically add comments to Jira based on linked issues, ensuring service agents stay up-to-date with the latest developments.
• Real-Time Jira Tracking: View detailed information on linked Jira issues, allowing service agents to track progress in real-time and maintain customer satisfaction through proactive updates.

With Agentforce integrated into Sinergify, we empower service agents to enhance their efficiency and deliver better outcomes by seamlessly connecting their Salesforce and Jira workflows.

Our other custom solutions for service agents include-

1. Case Timeline Console

Why We Built It
We created the Case Timeline Console to streamline case management for agents by bringing all relevant case details into a single, easy-to-navigate view. By making critical case information readily available, agents can resolve issues faster and more effectively, ultimately enhancing customer satisfaction.

Key Features:

• Unified Case View: Consolidates all case details, interactions, and updates in one place for easy reference.
• Increased Case Resolution: Boosts the number of cases resolved per hour by 20%.
• Reduced Handle Time: Reduces average handle time by 30%, allowing agents to focus on providing value rather than searching for case information.
• Real-time Context: Provides agents with a complete overview of the case history, improving their ability to make informed decisions quickly.

2. Agent Assist

Why We Built It
Agent Assist was built to eliminate repetitive tasks and empower agents with tools to craft faster, more accurate responses. By automating sentence completion, adjusting character lengths, and checking grammar, you can improve agent efficiency and consistency in customer interactions.

Key Features:

• Sentence Completion: Automatically completes sentences, ensuring clear and professional communication.
• Message Regeneration: Suggests phrasing and content alternatives to improve message clarity and relevance.
• Grammar & Spelling Checks: Instantly corrects grammatical errors and spelling mistakes, maintaining professionalism in every response.
• Character Length Control: It lets agents adjust message length for precise communication that aligns with customer needs.

• Auto-completion: Fills in agent sentences or offers one-liner options based on user input, speeding up response time.
• Slider Bar Control: Allows agents to adjust message length easily for more precise communication.
• Message Regeneration: Offers agents alternative phrasing and content suggestions to improve message clarity.
• Grammar Check: Automatically corrects grammar and spelling, ensuring professionalism in every response.

• Contextual Responses: Recommends timely, accurate responses based on case details and prior interactions.
• AI-Powered Suggestions: Uses AI to suggest the most relevant replies, improving response quality.
• Proactive Sentiment Alerts: Tracks customer sentiment and alerts supervisors to low satisfaction, helping to prevent escalations.
• Faster Response Times: Reduces the time spent crafting responses by providing agents with pre-generated suggestions.

3. Call Collect

Why We Built It
Call Collect was built to streamline case creation and case detail population after voice or Zoom calls. With automatic sentiment analysis and intelligent field population, agents can quickly follow up on calls and provide better customer service with minimal effort.

Key Features:

• Instant Case Creation: Automatically generates cases post-call, eliminating the need for manual data entry.
• Case Summarization: Uses AI to generate concise, clear call summaries for agents, helping them quickly understand case details.
• Sentiment Insight: Analyzes customer sentiment during calls to help agents tailor follow-ups based on emotional cues.
• Intelligent Field Population: Automatically fills in case details such as type, reason, and priority, saving agents time and ensuring accuracy.
• Automated Data Extraction: Extracts relevant details from emails and comments, reducing manual entry for agents.
• Contextual Case Overview: Provides agents with a comprehensive view of the case with timestamps and summaries of all interactions.
• Faster Case Management: Helps agents stay organized and focused on resolving customer issues with less time spent on data entry.

Agentforce for SFDC Admins

Salesforce administrators face a multitude of challenges when it comes to managing complex metadata and ensuring their Salesforce environments are running smoothly. The sheer volume of tasks—such as code reviews, documentation, and maintaining best practices—can overwhelm even the most seasoned admin teams. That’s where Agentforce comes in. Designed to streamline and simplify metadata management, Agentforce provides Salesforce admins with powerful tools that save time, boost productivity, and improve system performance.

Why We Built It
We created a custom Agentforce solution for SFDC Admins to empower Salesforce teams with the tools they need to manage metadata with ease and precision. By automating time-consuming tasks, enables admins to focus on more strategic initiatives while ensuring best practices and high-quality code standards across the platform.

Key Features:

• One-Click Documentation: Instantly generate clear, concise, and accurate documentation for your Salesforce metadata, saving you valuable time.
• One-Click Code Review: Receive immediate feedback on your Salesforce metadata, including actionable code suggestions and best practice recommendations, helping ensure compliance and quality.
• Efficiency Boost: Automates key admin tasks, allowing teams to spend less time on manual processes and more time driving results.
• Best Practice Integration: Embeds best practices directly into your workflow, ensuring your Salesforce environment is optimized for performance and scalability.

The Bottom Line

In a world where one-size-fits-all is no longer enough, customization isn’t a luxury—it’s a necessity. With Grazitti, Agentforce becomes more than a tool; it’s an indispensable partner designed to think, act, and grow with your business.

So, why settle for just good when you can have extraordinary? Customise Agentforce, with Grazitti and watch it evolve into the ultimate force multiplier for your success.

^[i]Apexhour