March, 2025 | Grazitti Interactive

Salesforce CPQ to Salesforce Revenue Cloud Advanced (Formerly RLM): 7 Steps to Ensure a Successful Migration

What’s the secret behind top cloud companies closing deals faster and more efficiently? 87% of them invest in sales enablement—because they[…]

Caller ID Management in Service Cloud Voice – What Is It and How To Set It Up

by Ruchika Rana | Service Cloud Voice

Maya, a senior agent at a telecom support center, starts her shift with a flood of calls. The first one? A frustrated customer, John, whose internet[…]

Ensuring Data Integrity: How to Handle Duplicate Data in Salesforce Data Cloud

by Ruchika Rana | Salesforce Data Cloud

80% of new records from integrations are duplicates, and across all sources, nearly half of your data could be duplicates too.[i] That’s a lot of[…]

Salesforce Agentforce Pricing: Everything You Need to Know

by Kajal Chib | Agentforce

We have entered the AI agentic era and 2025 marks the dawn of it! AI agents have evolved from being just supportive tools to fully autonomous[…]

How Agentforce is Turning Traditional Support into Lightning-Fast CX Wins

by Kajal Chib | Agentforce

Take 1: While working, Sarah’s laptop prompted her to install a system update. Expecting it to be a quick and simple process, she clicked ‘[…]

Implement AEM & Adobe Analytics Integration for Better DX

AEM & Adobe Analytics Integration: Gain Deeper User Behavior Insights & Optimize Digital Experiences

by Kritika Saini | AEM, Web Dev

In today’s data-driven space, businesses generate a huge volume of information. And the real challenge lies in analyzing it effectively. Research[…]

Salesforce Data Cloud and Marketing Cloud Integration: What You Need to Know

by Ruchika Rana | Salesforce

Remember back in school when we learned that the ‘cell’ is the building block of life? Millions of cells come together to create what we are today[…]

Mastering Salesforce MIAW: 11 Adoption Challenges & Solutions

by Ruchika Rana | Salesforce

Do you know what's better than gaining new customers? Keeping the ones you already have! When you engage with your current customers, they[…]

Microsoft Azure’s Big Leap: The AI & Cloud Adoption Trends Defining 2025

by Kritika Saini | Microsoft Azure

Table of Contents Azure’s Secret to Cloud Excellence: Resilience, Security & Scalability When AI Meets Cloud: Azure’s Intelligent[…]

Why 97% of Fortune 500 Companies Are Migrating to Dynamics 365?

by Kritika Saini | Microsoft Dynamics 365

In the Marvel Universe, Iron Man represents the ultimate example of innovation and evolution. When Tony Stark first built his suit, it was a[…]

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