September, 2014 | Grazitti Interactive

What is Community Designer?

by Ritika Suneja | Online Marketing, Salesforce, Salesforce1

New Age of Communities Costs on collaboration tools are forecasted to grow to $3.5 billion from 2013-2018 according to IDC; [...]

Idea of having single community for partners and customers

by Ritika Suneja | Communities, CRM, Salesforce, Salesforce1

“Central to those robust sales figure, is a partner community that has become the biggest growth engine for Dell in [...]

How to Stay on Top of your Schedules at Dreamforce’14?

by Isha Vohra | Communities, CRM, Salesforce, Salesforce1

Ever wondered how easy life would be if you could manage your Salesforce events on-the-go? Well, with ZakCalendar™, the calendar [...]

Grazitti at Dreamforce'14

by Isha Vohra | Communities, Community Cloud, CRM, Salesforce, Service Cloud

It’s less than 3 weeks to go for Dreamforce’2014 and we’re excited to announce that we are an Exhibitor at [...]

Migrating from Support Portals to Communities

by Ritika Suneja | Communities, Community Cloud, CRM, Salesforce

Salesforce launched online communities in Summer’13 release to help companies become customer-centric. Since then, many companies like Marketo, Alteryx and [...]

10 Best Practices to Increase Customer Support ROI with an Effective Knowledge Base (Part 2)

by Isha Vohra | CRM, Salesforce1

Continuing from the previous post on best practices, here are five more- 6. Re-Purpose Content If you have a piece [...]

10 Best Practices to Increase Customer Support ROI with an Effective Knowledge Base (Part 1)

by Isha Vohra | CRM, Salesforce1

As per Forrester, "By building a knowledge base (KB) for your support team, you can increase the agent efficiency by [...]

Monitoring Customer Support Performance with SLA Implementation

by Isha Vohra | CRM, Service Cloud

If you are a customer support manager, chances are that you have an SLA system setup. However, an effective SLA [...]

Increasing Case Deflection in Service Cloud to Reduce Support Costs

by Isha Vohra | CRM, Service Cloud

Salesforce launched Service Cloud to build something similar to Google for customer support operations. Today support operations in companies like [...]

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What is Community Designer?

Idea of having single community for partners and customers

How to Stay on Top of your Schedules at Dreamforce’14?

Migrating from Support Portals to Communities

10 Best Practices to Increase Customer Support ROI with an Effective Knowledge Base (Part 2)

10 Best Practices to Increase Customer Support ROI with an Effective Knowledge Base (Part 1)

Monitoring Customer Support Performance with SLA Implementation

Increasing Case Deflection in Service Cloud to Reduce Support Costs

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