What is Community Designer? by Ritika Suneja | Online Marketing, Salesforce, Salesforce1 New Age of Communities Costs on collaboration tools are forecasted to grow to $3.5 billion from 2013[…]
Idea of having single community for partners and customers by Ritika Suneja | Communities, CRM, Salesforce, Salesforce1 [/vc_column_text][/vc_column][vc_column width="3/4"][vc_column_text] “Central to those robust […]
How to Stay on Top of your Schedules at Dreamforce’14? by Isha Vohra | Communities, CRM, Salesforce, Salesforce1 Ever wondered how easy life would be if you could manage your Salesforce events on-the-go? Well, […]
Grazitti at Dreamforce’14 by Isha Vohra | Communities, Community Cloud, CRM, Salesforce, Service Cloud It’s less than 3 weeks to go for Dreamforce’2014 and we’re excited to announce that we are an[…]
Migrating from Support Portals to Communities by Ritika Suneja | Communities, Community Cloud, CRM, Salesforce Salesforce launched online communities in Summer’13 release to help companies become customer-[…]
10 Best Practices to Increase Customer Support ROI with an Effective Knowledge Base (Part 2) by Isha Vohra | CRM, Salesforce1 Continuing from the previous post on best practices, here are five more- 6. Re-Purpose Content […]
10 Best Practices to Increase Customer Support ROI with an Effective Knowledge Base (Part 1) by Isha Vohra | CRM, Salesforce1 As per Forrester, "By building a knowledge base (KB) for your support team, you can increase the […]
Monitoring Customer Support Performance with SLA Implementation by Isha Vohra | CRM, Service Cloud If you are a customer support manager, chances are that you have an SLA system setup. However, an […]
Increasing Case Deflection in Service Cloud to Reduce Support Costs by Isha Vohra | CRM, Service Cloud Salesforce launched Service Cloud to build something similar to Google for customer support […]