“What we call the beginning is often the end. And to make an end is to make a beginning. The end is where we start from.” – T.S. Eliot
2019 went by in the blink of an eye.
From Salesforce’s acquisitions to Drupal’s new release to Grazitti’s SearchUnify being the youngest product to be included in the Forrester Wave™: Cognitive Search, Q2 2019, what a marvelous year it was!
And since we’re just about to welcome 2020, what better time to recap the year?
In this special throwback blog post, we’re putting our top-performing blog posts under the spotlight so you can give them a quick read. Let’s dive in!
1. 10 Best Practices for Managing Salesforce Knowledge
Businesses now endeavor to provide help content to their customers. But for that, they need a place to store articles, guides, ebooks, their translations, and other helpful content. A well-managed knowledge base is the only solution then. The blog post talks about the top 10 maintenance activities you can do to keep your documentation in shape.
2. Top 5 Reasons Why Tableau is Leading the Business Intelligence Industry
While there are many business intelligence and data visualization tools available today, Tableau has been the leader in the data visualization space for 6 years. In the blog post, we talk about 5 reasons why you should consider investing in Tableau.
3. How to Manage Closed-Lost Leads in Salesforce that Come Back Again?
As a salesperson, you want to successfully convert every lead you get but the task is actually a tall order. Based on initial interaction, you change a lead into an opportunity but moving an opportunity to closed-lost leaves you crestfallen. There could be a possibility that a lead comes back, maybe within days, weeks, or months. If it happens, the chances of conversion are brighter than before. But what will you do next? Well, our blog post talks about just that!
4. Einstein Bots for Service Cloud: Invigorate Support with Intelligence
Salesforce is leaving no stone unturned to prove that AI is a godsend for many businesses. It launched several Service Cloud capabilities last year. The most impressive one was Einstein Bot. There are a number of reasons that make Einstein Bots for Service Cloud intriguing. Read our blog post to know more.
5. Choosing the Best ETL Tool
Choosing the right ETL tool to seamlessly move data from the source into a data warehouse can be mind-boggling. In our blog post, we talk about the things you must consider while choosing an ETL tool and also differentiate a few popular ones.
6. Marketing Experiences a New Level of High as AEM Connects with Marketo
As Adobe’s solution partner, Grazitti Interactive took the initiative of developing a solution that could help the enterprises seamlessly integrate Marketo forms on AEM websites and improve their user’s experience. Read our blog post to know more about Grazitti’s AEM-Marketo Connector!
7. Gear Up for Migration to Drupal 9
With Drupal 9 slated to be released in June 2020, the Drupal community has around 11 months to go. So, before it maps out a transition plan, now is the time to discuss what to expect from Drupal 9. In case you’re wondering why Drupal 9 is a reasonable plan for you, our blog post answers all your questions.
8. Email to Case Advance: The Panacea to All Salesforce Email-to-Case Issues
Grazitti’s Email to Case Advance for Salesforce is an out-of-the-box functionality provided by Salesforce that auto-converts customer emails into cases. Our blog post talks about how the product helped Stephanie, the head of customer support in a project management software development company boost agent productivity, improve service experience, and retain more customers.
9. How One Company Mapped a Complex Product Catalog in Zuora with Salesforce
Connecting Zuora and Salesforce is a matter of a few clicks. It is only when you actually sit down to use one of those tools, do you realize that the job is more complex than you imagined. In our blog post, we talk about how our experts bypassed the standard way of integrating Salesforce and Zuora.
10. 8 Reasons Why Now is the Best Time to Upgrade to Magento 2 from Magento 1
Magento 2 offers a comprehensive set of new features, security enhancements, and overall better performance. Therefore, this can be an exciting time for companies to leverage the benefits that Magento 2 has to offer. Read our blog post to know why now is the best time to upgrade to Magento 2!
And that’s a wrap! Which one of the above was your favorite blog post? Tell us in the comments below.
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