Your support reps can spend hours just juggling interfaces if your Service Cloud is in Lightning but Knowledge continues to be in Classic. This switching back and forth reduces the average case resolution rate and adds to burn out.
Migrating Knowledge to Lightning will not only make life easier for your support reps, but result in a much faster average case resolution time. With careful planning, the change can be easy and quick.
To help you get started with planning right away, we have recently published a strategy guide. Written by professionals with hands-on experience in Salesforce Knowledge migration, the strategy guide is for companies still sitting on the fence. You can grab your free copy of Migrating from Classic Knowledge to Lightning Knowledge right now.
After downloading and reading it, you will learn: