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      How to integrate Salesforce and NetSuite effectively, affordably

      Jul 13, 2015

      4 minute read

      Salesforce and NetSuite are the industry’s leading enterprise SAAS providers – Salesforce for CRM and NetSuite for ERP or “back-office” solutions. With the prevalent usage of the two platforms, connecting these lets you manage your business and underlying processes more effectively – creating a seamless lead-to-cash process.

      Salesforce Netsuite Integration

      There are two primary ways to integrate these platforms:

      • By using third party integration like Boomi, Celigo
      • By using the NetSuite API, to integrate both CRMs

      Which is the most suitable option?

      Using a pre-built third party integration is a convenient option but,

      • It is not flexible
      • It is expensive

      Restlet integration on the contrary supports customization, and is also cost-effective.

      How to integrate NetSuite & Salesforce using Restlet?

      The use case here is to create customer record in NetSuite through Restlet, when the new account is already created in Salesforce – moving all the details like address, contact, etc. from Salesforce to Customer Record in NetSuite.

      1. Add remote site setting in Salesforce to add NetSuite remote Url.
      2. Create restlet script in NetSuite as below:
        • After creating a restlet script, Go to Document -> Files -> SuiteScripts

      Restlet Script

      Create js as below to add the new customer in NetSuite:

      // Create a standard NetSuite record
      function createRecord(datain)
      var err = new Object();
      // Validate if mandatory record type is set in the request
      if (!datain.recordtype)
      err.status = “failed”;
      err.message= “missing recordtype”;
      return err;
      var record = nlapiCreateRecord(datain.recordtype);

      for (var fieldname in datain)
      if (datain.hasOwnProperty(fieldname))
      if (fieldname != ‘recordtype’ && fieldname != ‘id’)
      var value = datain[fieldname];
      if (value && typeof value != ‘object’) // ignore other type of parameters
      record.setFieldValue(fieldname, value);
      record.setCurrentLineItemValue(‘addressbook’, ‘country’, ‘US’);
      record.setCurrentLineItemValue(‘addressbook’,’label’,’billing address’);

      record.setCurrentLineItemValue(‘contact’, ‘firstname’, datain.firstname);

      var recordId = nlapiSubmitRecord(record);

      var nlobj = nlapiLoadRecord(datain.recordtype,recordId);
      return nlobj;

      Select the folder to add script. Click on “Add File” button to add new script.[/vc_column_text][vc_column_text]


      • Click on Customization -> Scripting -> Scripts -> New. Select type “RESTlet”. Add name and script created in the previous step, and click “Save”. On deploying this script, a url will be generated that is used as endpoint in Salesforce
      1. Third step is to add authentication request, end point and data transfer using the rest call in Salesforce. Please note that the endpoint will be different for different scripts added in NetSuite.
        • public static void createNSCustomerRecord(account acc){
          HttpRequest req = new HttpRequest();
          HttpResponse res = new HttpResponse();
          String endpoint = currNetSuiteSettings.NSEndpointCreateCustomer__c;

        string custId;
        //Set Method and Endpoint and Body
        Http http = new Http();
        String responseBody;

        string NetSuiteProductionAccount = currNetSuiteSettings.NetSuiteProductionAccount__c;
        string NetSuiteProductionUserName = currNetSuiteSettings.NetSuiteProductionUserName__c;
        string NetSuiteProductionPassword = currNetSuiteSettings.NetSuiteProductionPassword__c;
        String authorizationheader = ‘NLAuth nlauth_account=’+NetSuiteProductionAccount+’,
        nlauth_email= nlauth_email+NetSuiteProductionPassword;

        //Construct Authorization and Content header
        req.setHeader(‘Authorization’, authorizationHeader);

        string recordType = ‘customer’;

        string accountId = ”;
        accountId = acc.Id;
        //you need the minimum field pattern for whatever entity you are posting, refer to their API guide

        try {
        res = http.send(req);
        responseBody = res.getBody();
        JSONParser parser = JSON.createParser(responseBody );
        while (parser.nextToken() != null) {
        System.debug(‘Current token: ‘ + parser.getCurrentToken());
        // Advance to the next value.
        // Get the field name for the current value.
        String fieldName = parser.getCurrentName();
        if(fieldName == ‘id’)
        // Get the textual representation of the value.
        System.debug(‘fieldName ==id’);
        custId = parser.getText();

        try {
        List <account> acc1 = [select NetSuiteCustomerId__c from account where id=];

        if(acc1.isEmpty() == false) {
        acc1[0].NetSuiteCustomerId__c = custId;
        update acc1;
        } catch(System.CalloutException e) {
        System.debug(‘Callout error: ‘+ e);

        } catch(System.CalloutException e) {System.debug(res.toString());}


        From response body, we can fetch internal id of customer record in NetSuite and save it in custom field for future updates.

      2. To call above function for creating customer records whenever new account is created or updated in Salesforce, we can write batch classes in Salesforce. Here is the sample code:
        • global class NetSuiteBatchApexWebCalloutClass Implements Database.Batchable<account>, Database.AllowsCallouts{global List<account> accountsToTarget;
          private NetSuiteBatchApexWebCalloutClass(){}
          Global NetSuiteBatchApexWebCalloutClass(Set<String> accRecIds)
          accountsToTarget = [SELECT Id, Name,owner.Name,NetSuiteCustomerId__c FROM Account where Id IN : accRecIds];
          }global Iterable<account> start(database.batchablecontext BC){
          return (accountsToTarget);
          global void execute(Database.BatchableContext BC, List<account> scope){
          for(Account a : scope){
          global void finish(Database.BatchableContext info){ }//global void finish loop

      Benefits of Restlet NetSuite & Salesforce Integration

      These steps are very handy in syncing NetSuite and Salesforce without any bloated middleware, enabling you to:

      • Custom integrate
      • Save high integration costs
      • Synchronize Customers and Contacts in real time
      • Convert Opportunities to Quotes or Sales Orders
      • Avoid duplicity and re-entry
      • Streamline lead-to-cash processes
      • Have back office visibility from within Salesforce

      Challenging Integration? We can help!

      At GrazittiTM, we have diverse skillsets across multiple technologies and cloud platforms to provide design, development, and deployment solutions. From Salesforce & other CRM implementation, 3rd party integrations to application development, our team of certified experts deliver custom and robust solutions like Online Communities, Customer Support, CRM implementation, Web Development, and more. With an experience of 25+ challenging 3rd party integrations with Salesforce, we have helped companies like Marketo, PingIdentity, MobileIron, Centrify, and more. To get in touch, drop us a line at [email protected]

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