“Quality in a service or product isn’t what you put into it but what your customer gets out of it.” — Peter Drucker
What stands true for products also applies to Quality Assurance. QA is a proven method of enriching customer experience which, in turn, is a bigger brand differentiator than either price or product. Capgemini’s World Quality Report 2015–16 predicts that software testing will claim 40% of IT spend by 2018.
Salesforce is a popular customer success platform. Because most organizations don’t have in-house Salesforce QA teams, they prefer to outsource the job. But finding a dedicated QA partner that will be an ideal fit for your company, product, and the team takes research and deliberation, especially when the choices are plentiful.