Moving Service Cloud to Lightning is not as daunting you might be thinking. We have successfully done that for several clients. Most migrations took fewer than two weeks and data-loss was zero. If you want to know more, continue reading.
I will not get into what Lightning Experience is and what amazing things it is capable of. You might already know most, if not all, about it. In this blog post, we will merely take a look at some of the main reasons for moving your Service Cloud to Lightning Experience.
Service Cloud Lightning comes with transformed versions of all the components you and your agents interact with, including social media, cases, and Knowledge. And the number of benefits is swelling with each new release.
If you migrate to Lightning right now, you can capitalize on these new features:
1. Intuitive Visuals
Allow your service reps to connect the dots faster. They can visualize bottlenecks, gaps in communication, and opportunities for improvement right from the initial contact to a deal’s closure.
2. Enhanced Customer Service Workflows
See all the details of a case and how your team has handled it so far at a glance. The platform offers suggested articles and solutions for common requests and issues to customers. This empowers them to resolve issues on their own, which is often faster and frees up more CSR time by eliminating the most common and easily-resolved customer requests.
3. Consistent and Branded Experiences
Give your customers a steady, branded experience, regardless of how they reach out to you. Lightning Service Console better connects channels. It compiles data and provides insights to help teams anticipate what a customer needs next.
4. Einstein in Salesforce Lightning UI
Make the most of Einstein with Lightning. Einstein learns from your data, finding patterns and data correlations, to make smarter predictions; empowering your reps to close cases faster.
Give your agents access to articles and grant them different permissions so you can set up an article workflow and approval system. Service Cloud Lightning also allows you to now track the full history of an article and its versions with Article History Tracking.
Service Cloud Lightning enables you to build a true community and extend information sharing and updates by giving customers access to specific data from your org.
6. Charts Summary
Salesforce Lightning provides Charts. The feature is available right on the list for Object records.
Charts can be created and configured to display data right there on an Object list.
Although Charts provide a very basic level of reporting, it is still better than before when Admins would have to compile reports and dashboards even for simple requirements.
Aforementioned are just a few yet key features that you could leverage after migrating to Lightning Experience. You can visit here for details.
Moving to Lightning is more than a lifting and shifting job. A typical move involves preventing data loss, keeping UI intact, managing customizations, and keeping integration with third-party systems working. Leveraging their 10+ years of-of experience, our Salesforce experts can get the job done for you