Why Moving Your Service Cloud to LEX Makes Sense

1. Intuitive Visuals

Allow your service reps to connect the dots faster. They can visualize bottlenecks, gaps in communication, and opportunities for improvement right from the initial contact to a deal’s closure.

2. Enhanced Customer Service Workflows

See all the details of a case and how your team has handled it so far at a glance. The platform offers suggested articles and solutions for common requests and issues to customers. This empowers them to resolve issues on their own, which is often faster and frees up more CSR time by eliminating the most common and easily-resolved customer requests.

3. Consistent and Branded Experiences

Give your customers a steady, branded experience, regardless of how they reach out to you. Lightning Service Console better connects channels. It compiles data and provides insights to help teams anticipate what a customer needs next.

4. Einstein in Salesforce Lightning UI

Make the most of Einstein with Lightning. Einstein learns from your data, finding patterns and data correlations, to make smarter predictions; empowering your reps to close cases faster.

5. Self-Service

• Knowledge

Give your agents access to articles and grant them different permissions so you can set up an article workflow and approval system. Service Cloud Lightning also allows you to now track the full history of an article and its versions with Article History Tracking.

• Communities

Service Cloud Lightning enables you to build a true community and extend information sharing and updates by giving customers access to specific data from your org.

6. Charts Summary

Salesforce Lightning provides Charts. The feature is available right on the list for Object records.

Charts can be created and configured to display data right there on an Object list.

Although Charts provide a very basic level of reporting, it is still better than before when Admins would have to compile reports and dashboards even for simple requirements.

Conclusion

Aforementioned are just a few yet key features that you could leverage after migrating to Lightning Experience. You can visit here for details.

Moving to Lightning is more than a lifting and shifting job. A typical move involves preventing data loss, keeping UI intact, managing customizations, and keeping integration with third-party systems working. Leveraging their 10+ years of-of experience, our Salesforce experts can get the job done for you

Need help moving your Service Cloud to Lightning Experience? Contact us.