Duplicate data is a major cause of concern for businesses.
In order to make the most of your CRM, you need to maintain clean and accurate data.
In fact, a duplicate-free CRM enables you to drive customer success.
In this blog post, we look at the need for deduping in Salesforce, the limitations of Salesforce-native deduplication, as well as how you can overcome them.
Why You Need to Deduplicate Your Salesforce CRM
The need for deduping your Salesforce CRM is twofold:
- Preventing duplicate records from entering your org
- Eliminating existing duplicates
In fact, duplicate records in Salesforce lead to:
- Inflated forecasts
- Missed sales opportunities
- Ineffective decision-making
- Poor customer experience
While Salesforce-native deduplication addresses the challenge of duplicate data, there are limitations.
Let’s take a look.
Inability to Automatically Find and Merge Duplicates
In Salesforce, you need to manage duplicates manually.
This means that individual duplicates need to be opened and reviewed to merge matching accounts, whether in Salesforce Classic or Lightning.
For organizations that have multiple records, this results in excess utilization of limited resources.
Limited Ability of Salesforce Algorithms
Algorithms in Salesforce only factor in certain fields, i.e, name, email address, phone, and company name.
This makes it difficult to find hidden duplicates among millions of customer records.
Difficulty in Selecting Master Records and Fields
In Salesforce, the oldest records are selected as master records during merge.
For example, if you have duplicates with two email addresses, the oldest records will be carried over.
Inability to Implement Cross-Object Matching and Converting
Salesforce does not allow you to convert leads to existing contacts.
Therefore, you cannot view a combined list of leads and existing contacts or merge them at the same time.
- Only Merge 3 Records At a Time
You can only merge only three records at a time when viewing a group of duplicate records.
- No Duplicate Management for Custom Objects
The potential duplicates component cannot be added to custom objects in Lightning Experience.
Additionally, you cannot manage duplicates in custom objects with Salesforce Classic.
How to Manage Duplicate Data in Your Salesforce CRM
At Grazitti, the CRM wizards have built Dupe Manager.
The solution enables you to overcome the limitations of Salesforce-native deduplication and steer clear of bad data.
Here’s what Dupe Manager enables you to do:
- Auto-detect duplicates using predefined rules
- Merge data from child and parent records
- Customize filter logic
- Merge standard and custom objects based on predefined rules
- Schedule deduping to check for duplicates
- Update field values while merging records you’ve selected
In a Nutshell
In this blog post, we looked at the challenges with data deduplication in Salesforce, as well as how you can address them.
A CRM free from inaccuracy, inconsistency, and duplicacy enables you to power customer success, as well as business growth.
Overcome the Limitations of Duplicate Management on Salesforce
At Grazitti, the CRM experts are dedicated to enabling you to drive customer success with the superpower of data cleansing.
Should you want to know more, please write to us at [email protected] and we’ll take it from there.
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