For any business, small or big, providing great customer service determines its success.
Salesforce is a full-fledged ecosystem that enables you to connect with your customers and prospects and manage all interactions with them, in an effective way. And since it is such a vast ecosystem, it also provides users with a plethora of customization capabilities for several features that may not be available in Salesforce natively.
That’s where cloud-based custom solutions/applications come into the picture.
According to Statista reports, Salesforce CRM Application occupies 19.5% market share in the CRM market.[i]
Besides being the # 1 CRM in the market, Salesforce also offers a bunch of other products such as Sales Cloud, Marketing Cloud, Commerce Cloud, Einstein, Experience Cloud, etc.
At Grazitti, our team of Salesforce-certified experts has built a range of products for organizations to enhance their experience and make the most of their Salesforce investment.
In this blog post, we will take a brief look at our handcrafted Salesforce-native products.
Sinergify – A Salesforce and Jira Connector
Sinergify is a flexible, easy, and secure way to integrate your Salesforce and Jira instances. It helps you integrate all Standard and Custom Objects in Salesforce with Jira to strengthen cross-functional collaboration and deliver a top-notch customer experience.
Sinergify resolves communication barriers to facilitate greater coordination between teams. It also brings customer-facing teams (sales, and service) and back-end teams (product and engineering) on the same platform, promoting a clear understanding of customer objectives, needs, and aspirations.
Sinergify enables you to –
- Improve Cross-Functional Collaboration
- Fast-Track Case Resolution
- Enhance Customer Experience
To read more about Sinergify, click here.
ScoreNotch – Enabling Dynamic Gamification on Salesforce-Powered Communities
ScoreNotch is a Salesforce-native and Lightning-ready product that makes gamification in Salesforce-powered communities more dynamic and holds powerful features such as reputation points, leaderboards, benchmark scoring, badges, and missions that boost community engagement and ROI.
ScoreNotch enables you to –
- Drive Dynamic Gamification
- Expand Community Engagement
- Boost ROI
To explore more about ScoreNotch, click here.
Email-to-Case Advance- For Streamlined Case Management
Email-to-Case Advance is a Lightning-ready extension of the Standard ‘Email-to-Case’ functionality in Salesforce. It enables you to delight support agents and customers with streamlined workflows and simplified case management.
With Email-to-Case functionality, you can organize customer interactions and auto-convert customer emails into cases, which saves a lot of time.
But when it comes to enabling your agents to stay on top of ever-evolving customer expectations, Email-to-Case Advance is the best solution to simplify case management.
With Email-to-Case Advance helps you –
- Boost Agent Productivity
- Accelerate Case Resolution
- Enhance Customer Experience
Click here to know more about Email-to-Case Advance.
IdeasPro – Effective Idea Management in Salesforce Experience Cloud
Salesforce-native and Lightning-ready, IdeasPro enables you to build personalized and scalable, and idea management in Experience Cloud. With more than 20 out-of-the-box features, it helps you prioritize, accept, and manage ideas that add value to your business.
IdeasPro enables you to –
- Foster Innovation & Ideation
- Drive Value From Communities
- Improve Brand Transparency
To know more about IdeasPro, click here.
Zendesk-Salesforce Integration Connector
The connector works as an interface between Zendesk and Salesforce. Transferring data manually via ETL (Extract-Transform-Load) is a complex process and takes a lot of time.
Zendesk-Salesforce connector allows seamless data sync between the two platforms.
It enables organizations to –
- Map Zendesk Organization fields to Salesforce Account fields.
- Sync Zendesk Organizations to Salesforce Accounts.
- Map Zendesk Customer fields of end-users to Salesforce Contact fields.
- Sync Zendesk Customers of end-users to Salesforce Contact.
- Map Zendesk Ticket fields to Salesforce Case fields.
- Sync Zendesk Tickets to Salesforce Case.
- Map Zendesk Customer fields of roles other than end-users to Salesforce User fields.
- Sync Zendesk Customers of roles other than end-users to Salesforce User.
To know more about the Zendesk-Salesforce connector, click here.
Dupe Manager – Simplifying Data Deduplication in Salesforce
Dupe Manager is a Salesforce-native and Lightning-ready solution that helps you cleanse your CRM of duplicate, inaccurate, and inconsistent data. Enabling you to work with both Standard and Custom Objects in Salesforce, it gives you reliable, relevant, and high-quality data.
Dupe Manager for Salesforce helps you save the cost that you may incur due to bad data.
With Dupe Manager, you can –
- Manage Duplicates Effectively
- Improve Data Management
- Enhance Customer Relationships
To know more about Dupe Manager, click here.
GuideIn – Building Walkthroughs on Salesforce-Powered Communities
GuideIn is a Salesforce-native and Lightning-ready product that enables you to onboard users and train employees so that you can fast-track the digital adoption of your Salesforce-powered community.
The features of GuideIn include –
- It is compatible with public and private Salesforce pages.
- It is a no-code, Salesforce-Native and LEX-ready solution.
- It features customizable steps and guided tours.
- The step themes can be modified.
- Intelligent scrolling and continuity.
- Tour progress tacking.
To know more about GuideIn, click here.
Wrapping It Up
This was just the tip of the iceberg. To explore the iceberg, take a look at this eBook, where we discuss Grazitti’s Salesforce products in detail.
Want to make the most of your Salesforce Investment? Let’s Talk!
Our Salesforce-certified experts would be happy to talk to you about the whole nine yards of Salesforce and tailor it to your business needs and preferences. Should you want to know more, please write to us at [email protected].
[i] Leading vendor market revenue share of customer relationship management (CRM) applications market worldwide from 2016 to 2020
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