In today’s dynamic business landscape, digital adoption reigns supreme, reshaping success.
A staggering 91% of businesses, as noted by Gartner, have embraced digital adoption, while an impressive 87% of senior business leaders prioritize digitalization as a driving force.
Amidst this transformative wave, Salesforce communities emerge as the game-changers, revolutionizing the way organizations connect, engage, and collaborate.
These dynamic platforms pave the way for unprecedented possibilities, empowering businesses to thrive in the face of evolving challenges and seizing opportunities like never before.
Salesforce communities have witnessed remarkable growth over the years. Salesforce is the preferred choice for over 22.9% of businesses globally, surpassing the combined market share of its closest competitors such as Microsoft, Oracle, SAP, and Adobe.
Companies leveraging Salesforce communities have experienced significant improvements in customer engagement. This demonstrates the power of digital adoption in fostering meaningful customer interactions.
In this blog post, we’ll explore the power of digital adoption in Salesforce communities through GuideIn. We’ll also discover the numerous benefits GuideIn offers and dive into its exciting new features.
Significance of GuideIn for Business Success
GuideIn is a powerful tool in your online community journey, meticulously built by Salesforce experts at Grazitti. It is a Salesforce-native, Lightning-ready solution that will turbocharge your digital adoption efforts like never before.
With GuideIn by your side, onboarding users, training employees, and communicating vital changes become easy.
Say goodbye to complicated instructions and confused users with the help of its easy-to-follow, guided walkthroughs that will have your community members sailing through every step effortlessly.
But that’s only the beginning. GuideIn is a true game-changer for both community managers and users. Let’s dive into the incredible benefits it brings to the table.
Benefits of GuideIn
For community managers, GuideIn is a revolution in community engagement. It takes the weight off your shoulders by significantly reducing the manual effort required for training and support. You can finally bid farewell to long, tedious training sessions and say hello to seamless user experiences.
With its effortless installation and management, you’ll have more time to focus on growing your community and fostering connections. The best part? GuideIn enables progress tracking, giving you valuable insights into your community’s growth and success.
Now, let’s talk about the fantastic perks awaiting your community users-
1. GuideIn ensures their journey starts off on the right foot with hassle-free onboarding.
2. It guides them through the process, step-by-step, making sure they feel confident and supported from day one.
3. Users can embark on easy-to-follow guided tours that will lead them through all the nooks and crannies of your community.
4. With real-time direction processing, they’ll never feel lost about where to go or what to do.
5. With its multilingual support, catering to the diverse user base you’ve worked hard to build is easier. Everyone feels included, engaged, and ready to make the most of your community.
Now that we’ve uncovered the incredible benefits that GuideIn brings to the table, let’s dive into the exciting realm of its new features.
6 New Exciting Features In GuideIn
1. User-friendly “Start Tour” Button
Previously, once a user completed or aborted a tour, they were unable to revisit it unless the tour was manually marked as not started from the admin side.
However, we’ve made an exciting improvement! We have introduced a user-friendly ‘Start Tour’ button. Now, with just a simple click, users can effortlessly go through the tour again whenever they desire.
2. Enhanced Visibility of Newly Added Tour Steps
Previously, when a user completed a tour, they faced two limitations. Firstly, they couldn’t revisit the tour again. Secondly, any new steps or functionalities added to the community wouldn’t be visible to them unless they started the tour from the very beginning.
But now, we have made a significant enhancement to address these challenges. Existing users can now see the newly added tour steps and functionalities without having to go through the entire tour from start to finish.
3. Audio-Visual Descriptions for Guided Tour Pop-ups
In the past, the Guided Tour Pop-ups lacked audio and video and only displayed text-based descriptions. But guess what?
We’ve introduced an exciting upgrade! Now, the pop-ups come alive with audio and video both, allowing for a more immersive and engaging experience. As you navigate through the guided tour, the pop-ups not only provide textual descriptions but also feature audios and videos that offer an audio-visual representation and a better understanding of the highlighted components.
4. “Mass Delete” Button
In the past, deleting steps from the list of tour steps was a bit time-consuming. Users could only delete one step at a time, which could become tedious when managing multiple steps. Now, we’ve introduced a convenient solution to simplify the process. Say hello to the ‘Mass Delete Button’ in the manage steps section. Now, users can easily select multiple steps at once and delete them with just a single click.
5. “Previous” Button on Add Guided Tour Steps
Previously, when adding a guided tour step, users faced a challenge, there was no ‘Previous Button’ on the ‘Add Guided Tour Step’ screen, and if they clicked ‘Cancel,’ the entire process would get canceled, requiring them to start from scratch.
But now, we have introduced a ‘Previous’ button to the process. When adding a new tour step, if a user clicks on ‘Previous,’ they will be seamlessly taken back to the previous screen without losing any of the information they have already entered.
6. “Remind Me Later” Option with Theme Customization
In the past, the Remind Me Later feature on the pop-up had a drawback. It had a similar background color as the pop-up itself, which made the Remind Me Later dropdown less noticeable and easily missed by users. We recognized the importance of enhancing the visibility and aesthetics of the dropdown, so we introduced theme customization for Remind Me Later in the Manage Theme section.
With this new feature, you can now customize the appearance of the Remind Me Later dropdown to ensure it stands out and catches the user’s attention. Whether it’s adjusting the color, font, or other visual elements, you have the flexibility to tailor the dropdown’s look and feel to match your desired theme.
Leverage GuideIn for Digital Adoption on Salesforce-Powered Communities. Watch the Demo to Know More!
In this blog post, we explored the exciting new features in GuideIn that take your digital adoption journey to new heights. With these powerful enhancements, GuideIn continues to evolve and provide an even more immersive and intuitive experience.
So, buckle up and get ready to leverage the new features of GuideIn to unlock the full potential of your digital adoption journey. Your success story awaits!
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