Salesforce is a gigantic and immensely powerful customer success platform and there lies the problem too: Optimization.
As a company, you spend a considerable amount on Salesforce subscriptions and if you are not optimizing it, you are not justifying its potential.
One of the greatest benefits of Salesforce is that it is highly customizable to meet your business requirements and processes. Thus, you require a thoughtful end-to-end approach, especially with testing and Quality Assurance.
QAing Salesforce requires more than just the knowledge of software testing techniques. Rigorous testing of the platform or the applications built on top of it requires complete knowledge of the platform too.
Thus, testers involved in Salesforce are called “Salesforce Quality Engineers”. Testing in Salesforce requires proven skills to build complex test frameworks, in-depth understanding of the functionalities of an application, and the ability to work with developers and project stakeholders right from the inception of the project.
Therefore, if you are a product company then you certainly roll out version releases on regular intervals depending on your brand policy. However, if you use the Salesforce ecosystem, testing might have been a matter of concern because finding a dedicated testing/QA team is a hard nut to crack.
Most of the organizations do not have in-house Salesforce testing and QA team, so they look for partners with a dedicated Salesforce team. And that’s indeed the right call because no one wants their efforts and months-long work to go into vain.
So, ascertaining an error-free version release is absolutely imperative. Here’s how an expert quality engineer can help you attain that.
An expert quality engineer understands Salesforce from soup to nuts.
A Salesforce Quality Engineer understands that Salesforce has its own business processes. Testers who have never worked in Salesforce are more likely to slow down or harm your testing efforts. In contrast, Salesforce QA professionals who understand Salesforce and its suite of products will prioritize test jobs and make testing quicker and more efficient.
An expert quality engineer knows what has to be done manually and what can be automated.
You will need skilled Salesforce professionals to evaluate your instance’s complexity effectively. In addition to being proficient in various types of software testing, professionals have domain expertise and experience with manual and automation testing.
Manual testing is best suited to Exploratory Testing, Usability Testing (Human observation is the most important factor here.), and Ad-hoc Testing. Automated testing is the preferred option in Regression Testing, Load Testing, Repeated Execution, and Performance Testing.
A quality engineer’s experience in handling similar projects decides the success of your project.
Any brand would trust a team with prior experience so that they can distill their years of experience and success to complete your project in time while following a series of best practices, accelerators, methodologies, and toolkits. The team also needs to be flexible and willing to work on new tools and technologies. This will only help accelerate your quality efforts and reduce time to market.
Other than these, the following are some of the major roles and responsibilities of a Salesforce Quality Engineer:
- Have a clear communication with the development team, to understand the customizable features that are being built into Salesforce.
- Coordinate with the business whenever needed because the requirement doc is sometimes complex to understand.
- Ascertain that the code coverage does not fall short of 75% as defined in the standard Salesforce rule.
- Perform role-based testing to secure the consistency of data with various user roles.
- Conduct compatibility testing of third-party integrations with Salesforce (if any).
- Validate the complex flows that produce inconsistent results in Salesforce using testing tools like JMeter.
If you want to secure an error-free product version release every time, the importance of testing and quality assurance cannot be undermined. So, choose a partner cautiously.
Read our blog post: 6 Steps to Evaluate the Right Vendor for Your Salesforce QA Services, to help you find a right partner.
Want to know what all we have in our offerings for Salesforce QA and testing? Check out our webpage.
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