The way we work is terribly inefficient.
On average we spend anywhere between 20 and 30 percent of our work hours looking for internal information. The number is not only consistent across knowledge industries, it rose 13 percent for engineers between 2002 and 2013.
What does a developer do when they need a piece of information?
- Retrieve information using your non-intelligent IT infrastructure, or
- Code what they need from scratch.
Both approaches are cumbersome.
A 2013 SearchYourCloud survey revealed that:
- Workers run up to 8 searches to find the right document
- Over 30 percent of searchers take as many as 25 minutes to find a document
- 58 percent of workers cannot find the information they need from their smart device
If the non-AI search is an efficiency bottleneck, redeveloping even a fraction of your existing tools is downright crazy.
Put an end to duplicate work with a capable, AI-powered enterprise search that can index and provide unfettered access to all your information assets.
Enhanced Customer Experience
Many customers dig on your website for answers. While clever navigation can assist them, nothing can beat an AI-powered search.
In 2018, a total of 58 percent of companies want to work on internal search engines to improve the end-user experience. Last year, the number was merely 40 percent.
Cludo has compiled some numbers on what customers want and do when they visit a corporate website:
- 59% use search frequently
- 15% prefer search over navigation
- 50% head to search after landing on a website
Those numbers should matter to any organization that puts customer success and customer satisfaction first.
New Revenue Streams
Companies are willing to pay top dollar to know what their customers want. Their demand has transformed market research into a $44.51 billion industry.
Although there is no harm in outsourcing some market research, you can save quite a lot by gaining direct access into the voice of the customer. Enterprise search makes it possible.
Customers can express their preferences in many ways. Marketing surveys and calls to your support team are popular but neither can match the search data extrapolated from an on-site search engine implemented right.
Search data can reveal the
- Latent desires of your customers
- Best-performing and/or most-in-demand content pieces
Do not miss out on the next big thing by ignoring this data.
Simplify information retrieval for your employees and customers. Start using an AI-powered enterprise search solution that can index your structured and unstructured data and deliver it just when you need it — maintaining access control all the while.