Amandeep Singh | Grazitti Interactive

Why Going Omnichannel Should be Your Next Goal

by Amandeep Singh | Customer Service, Marketing, Omnichannel, Sales

Mere satisfaction is no longer enough. Enterprises are eyeing an omnichannel approach to turn customers into lifelong brand advocates and [...]

Salesforce Buys Rebel, Says Goodbye to Old-School Email Marketing

by Amandeep Singh | News, Salesforce, SFDC

Hardly had the Dreamforce 2018 ended when the news of another Salesforce acquisition broke out. On 5th October, the company [...]

Dreamforce ‘18 : Be There When the Future of Salesforce is Unveiled

by Amandeep Singh | Dreamforce, JIRA, Salesforce, SFDC

The much-anticipated and grandest-ever annual Salesforce meet, Dreamforce 2018, is just around the corner. The 4-day event will be held [...]

Salesforce Lightning on Your Mind? Here’s Everything You Need to Know About Migration Process

by Amandeep Singh | Community Cloud, Dreamforce, Lightning, Salesforce

Sixty-nine percent of users say that it is easier to use their Salesforce instance today than it was 12 months [...]

8 Salesforce Service Cloud Enhancements to Deliver Exceptional Customer Experience

by Amandeep Singh | Dreamforce, Salesforce, Service Cloud, SFDC

A customized Salesforce Service Cloud can go a long way in helping you deliver exceptional customer experiences. But what is [...]

Why Salesforce’s Acquisitions and Partnerships Since Dreamforce ’17 Matter

by Amandeep Singh | Dreamforce, Google Analytics, Salesforce, SFDC

After the 2016 buying spree, Salesforce slowed down and acquired just one company in 2017. But with four acquisitions already [...]

What to Expect from Marc Benioff’s Keynote at Dreamforce 2018

by Amandeep Singh | Dreamforce, Salesforce, SFDC

Dreamforce has grown tremendously since its inception. It started in 2003 with around 1,000 attendees. At its 16th edition in [...]

5 Building Blocks of Stellar Customer Experience

by Amandeep Singh | Customer Journey, Customer Success, Marketing

Wondering why you should be investing in customer support instead of marketing or sales? And why many B2B and B2C [...]

Insert Article Into Email in SF Lightning KB: Send Public URL Instead of the Entire Article

by Amandeep Singh | SalesforceSolutions

What happens when one of your support agents working on a customer case notices that a solution is already available [...]

14 Key Points to Keep in Mind Before Migrating Your Online Community

by Amandeep Singh | Communities

Your online community might be huge—built on Jive, Lithium, Drupal, or Salesforce—or based on a basic software system, such as [...]

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Power BI vs. Tableau: Clash of the Titans

Why Going Omnichannel Should be Your Next Goal

Make Your Website Function Seamlessly with This Testing Checklist for Responsive Pages

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Why Going Omnichannel Should be Your Next Goal

Salesforce Buys Rebel, Says Goodbye to Old-School Email Marketing

Dreamforce ‘18 : Be There When the Future of Salesforce is Unveiled

Salesforce Lightning on Your Mind? Here’s Everything You Need to Know About Migration Process

8 Salesforce Service Cloud Enhancements to Deliver Exceptional Customer Experience

Why Salesforce’s Acquisitions and Partnerships Since Dreamforce ’17 Matter

What to Expect from Marc Benioff’s Keynote at Dreamforce 2018

5 Building Blocks of Stellar Customer Experience

Insert Article Into Email in SF Lightning KB: Send Public URL Instead of the Entire Article

14 Key Points to Keep in Mind Before Migrating Your Online Community

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