By virtue of being cost-efficient and effective, self-service support has become the first choice for many enterprises. However, strengthening the self-service economy through platforms like knowledge bases, communities, and help centers has become the biggest challenge for many organizations.
Search Unify, an AI-Powered enterprise search solution, can help you empower your customer support, integrate all platforms & sites with a single search interface, and answer your customers’ queries in an efficient, timely manner.
How Can Search Unify Help You?
The search solution helps enterprises and community managers understand the diversity that exists within their knowledge base, and identify needs of their intended audience. Leveraging AI, Search Unify delivers relevant and personalized search results while organizing content across multiple sites and platforms. You get a deep insight into what your users are searching for. Based on that, you can do a detailed content gap analysis.
Here are some key features of Search Unify:
Securely integrate sites, Communities (Salesforce®, Lithium, Jive), CMS (Drupal, WordPress), Content Solutions (MadCap, MindTouch), and Support (Service Cloud).
BOT Substitute Technology
Empower your support engineers with the most relevant responses while keeping the human factor in customer interactions – increasing efficiency and satisfaction.
Intelligent Search Reporting
Subscribe and view reports for search queries across different regions, top conversions, queries driving minimal search results, content usage, and performance
Drive content engagement by manually boosting results for the most relevant content pieces to increase their ranking in the search results.
Channel for Product Insights
Leverage Search Unify for getting insights from your product users on possible enhancements and areas of improvement for your products.
Empower not just web-to-ticket but all other support response channels, like email, social media, messaging apps for self-help.
The Bottom Line
With Search Unify’s revolutionary artificial intelligence driven search, enterprises can drive self-service support. Empower your customers, employees, and partners by delivering relevant and personalized search results.